Job description
Wipro HR Services India Pvt Ltd Looking for customer service representative
We are looking for smart professionals with a good attitude to interact with every customer
GLAD
- Your impact as a customer service representative
- Customer service via phone, chat and email
- Ensure timely and accurate service delivery at defined performance levels
- Build customer and domain knowledge to be able to find a solution in the first conversation
- Ensure adherence to customer service level agreements (SLA) such as customer satisfaction, service level,
- Customer Time and Effort
- Maintain internal delivery quality and customer level in phone, chat and email communications
- Comply with customer service engagement policy and liability
- Perform problem/inquiry resolution and ensure appropriate documentation and follow-up
- Identify, share and support operational improvements
Roles and Responsibilities:
Education and experience give you the necessary experience
- 0-2 years of experience
- Good communication skills
- Internal to Wipro
- Roth Must be flexible to work rotating shifts
- Proficient in the use of computers and basic knowledge of MS Office
- A career road map that offers growth opportunities
- Per Effective Incentive Program**
- Talent Invest in talent development and upskilling
- 5 Work-life balance with a 5-day work week
- An environment with the best in class professionals
- Colleague engagement and fun @ work
- Depends on the Process / alignment of the client
Qualifications :
- B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT Graduates (Except Statistics, Mathematics Hons and Eco Hons)
- B MBA, BE and B-Tech Graduate with minimum 6 months BPO experience
- Bachelor’s degree (except pursuing regular courses / technical courses, except pursuing courses)
- Statistics, Maths, Hons and Eco Hons, 12th Pass this year)
- HWS (Empl Helpdesk)
About the company:
- It is recognized globally for its integrated service portfolio, direct approach to innovation and broad commitment to sustainability and business ethics.
- values of respect, responsibility, integrity and trust mean we aim to contribute to the communities in which we operate.
- We has large educational funding programs in India and the US, including the Azim Premji Foundation and University.
- They fund the Wipro STEM Teacher and Master Teacher programs in South Yorkshire, the only region to run these programs, and the Masters in STEM Education at Kings College London.
- The company will also offer tuition fees to cover 80% of tuition fees, ensuring the availability of training for a wide range of teachers and educators working in and outside of London. Emphasis will be placed on attracting teachers from the area of opportunity.
Bangalore, India, London and Sheffield, UK – 21 September 2018:
- organization will support King’s College London in developing a curriculum for a Master of Arts in STEM education, which will take a blended learning approach with face-to-face and online learning.
- The company will also offer tuition fees to cover 80% of tuition fees, ensuring the availability of training for a wide range of teachers and educators working in and outside of London. Emphasis will be placed on attracting teachers from the area of opportunity.
Wipro
- King’s College London, and will target science, mathematics, engineering and computing educators. discipline, as well as educational policy makers.
- This program will help develop cross-disciplinary skills while expanding the general understanding of STEM. It will also enable students to engage with politics and practice in a global context.
- The 18-month program will start in January 2019 and will support early childhood teachers and STEM teachers in schools in Sheffield, Rotherham, Barnsley, Doncaster and Derbyshire.
- Teachers will have the opportunity to develop pedagogical and curricular knowledge, gain experience through research, and receive individual support through local mentors.
