Job Description
The Wipro Associate is responsible for executing low-complexity transactions in a timely and accurate manner in accordance with client-specific standard operating procedures. Must be able to perform duties according to rules. Work with subject matter experts (SMEs) and managers to identify opportunities and opportunities for improvement. This role can be used in multiple customer groups.
Responsibility
- Acquire process knowledge from KOK (Internal / Customer) and obtain operational certification.
- will be responsible for managing assigned tasks as needed
- Responsible for processing low complexity transactions.
- Ensure consistent performance and accuracy as per team requirements.
- To Ensure timely and accurate service delivery in accordance with the customer’s SLA and the customer’s contractual obligations
- Respond promptly to questions from internal or external stakeholders
- Privacy Policy and Terms of Conduct
- Ensure adherence to timeline guidelines
- Comply with floor policies, team procedures and exit plans.
Competencies
- Passion for Results
Customer Center:
- Ask questions and be willing to understand the customer’s point of view
- Meets minimal or no increase limits
- Responding to customer needs and wishes
Effective communication:
- Understand the information provided and further communication based on understanding
Collaborative work:
- Make changes in your work for the benefit of the customer, organization and other relevant stakeholders.
Problem Solving and Decision Making:
- Find and analyze data and information related to the problem at hand
- Shows a sense of urgency in achieving goals and taking action to ensure results.
Learning ability:
- Show your willingness to learn at work
- Applying concepts and learning skills in practice
- Seek help as needed to deliver results in new and uncertain situations
Implementation skills:
- Clearly understand work expectations and critical action priorities
Education and skills
- Bachelor’s Degree (preferably Commerce/Accounting)
- 0-24 months of work experience
- Good written and oral (English) communication skills
- Typing speed of at least 25 WPM and 90% accuracy.
Working conditions
- Flexibility to work 24*7 shifts
- Working hours are occasionally increased to meet business needs
- Movement between customer groups
- Willingness to sign a service agreement before travel / work / study abroad.
About the company:
- Wipro Limited is a global information technology, consulting and business services company.
- It is recognized globally for its integrated service portfolio, direct approach to innovation and broad commitment to sustainability and business ethics.
- Firm has more than 131,000 employees and customers in 53 countries.
- values of respect, responsibility, integrity and trust mean we aim to contribute to the communities in which we operate.
- It has received international recognition for its work, including being named one of the World’s Most Ethical Companies in 2018 by the Etisphere Institute.
- We has large educational funding programs in India and the US, including the Azim Premji Foundation and University.
- They fund the Wipro STEM Teacher and Master Teacher programs in South Yorkshire, the only region to run these programs, and the Masters in STEM Education at Kings College London.
- The company will also offer tuition fees to cover 80% of tuition fees, ensuring the availability of training for a wide range of teachers and educators working in and outside of London. Emphasis will be placed on attracting teachers from the area of opportunity.
Bangalore, India, London and Sheffield, UK – 21 September 2018:
- organization will support King’s College London in developing a curriculum for a Master of Arts in STEM education, which will take a blended learning approach with face-to-face and online learning.
- The company will also offer tuition fees to cover 80% of tuition fees, ensuring the availability of training for a wide range of teachers and educators working in and outside of London. Emphasis will be placed on attracting teachers from the area of opportunity.
Wipro
- King’s College London, and will target science, mathematics, engineering and computing educators. discipline, as well as educational policy makers.
- This program will help develop cross-disciplinary skills while expanding the general understanding of STEM. It will also enable students to engage with politics and practice in a global context.
- The 18-month program will start in January 2019 and will support early childhood teachers and STEM teachers in schools in Sheffield, Rotherham, Barnsley, Doncaster and Derbyshire.
- Teachers will have the opportunity to develop pedagogical and curricular knowledge, gain experience through research, and receive individual support through local mentors.
- Mentor Program will provide a blended model of face-to-face and online support for high-achieving STEM teachers to become effective mentors, drawing on expertise from the Sheffield Institute of Education.
- All teachers and educators will also have the opportunity to work on 30 accredited MA level credits through additional participation in the Research and Development in Education module.
- Every academic year, the program will add 20 elementary school teachers and five to 10 guidance teachers.
