Roles and responsibilities :-
Tech Mahindra
- Responsible for responding to customer inquiries, including but not limited to answering phone queue calls, customer emails, chat support requests and providing after hours support to resolve technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing, and security.
- Support activities include assisting end users, accepting IT break-fix requests from customers through multiple entry points, providing IT break-fix issue resolution, or routing the issue to the appropriate team.
- First-line help desk; troubleshoot basic level 1 issues and some level 2 issues, including remote troubleshooting of hardware and software related issues (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch, etc.)
- Experience with retail devices such as point-of-sale devices, Zebra devices, switches, routers, printers, and other store equipment is a plus.
- Follow up on assistance requests or incidents.
- Researching questions and resolving technical issues.
- Create/update knowledge articles and features for support processes
Required profile of the applicant
- Newcomers can apply
- Experience – Min 6 months to 1 year (mandatory) and 1 to 2 years (preferred)
- Excellent written and verbal communication skills with SVAR score of 65 or above.
- Work from office – Pune location.
- Salary requirement –
- Entry level : 3 – 3.5 LPA
- Experience: between 3,5 and 5 LPA
- Cab will be provided
- Rotational shifts with rotational weeks (including night shifts)
- 5 days work with 2 days off week
Experience :-
- Good to have – ITIL knowledge
- Graduate from a recognised institution or university graduate with relevant technical experience
- Previous customer service/technical support or technology experience
- Experience – Min 6 months to 1 year (mandatory) and 1 to 2 years (preferred)
About the Company:
- Tech Mahindra is all about the connected world, delivering innovative, customer-centric computing experiences that empower businesses, partners and society.
- Weare a $6 billion company with more than 163,000 professionals in 90 countriessupporting 1,279 global customers, including Fortune 500 companies.
- Tech Mahindra is part of the Mahindra Group,founded in 1945, one of the largest and most respected associations of multinational companies with 260,000 employees in more than 100 countries.
- The Group is a leader inIndia in agricultural machinery, commercial vehicles, information technology and financial services, and is the world’s largest tractor company by volume.
- The company has a strong presence in renewable energy, agriculture, logistics, hotels and real estate.
- With a clear focus on global ESG leadership, promoting rural prosperity and improving urban life, the Mahindra Group aims to bring about positive change in the lives of communities and stakeholders that will enable it to thrive.
- Instead, the company focuses onleveraging next-generation technologies such as 5G, blockchain, cybersecurity, artificial intelligence, and more,
- Moreover, Tech Mahindra is one of the fastest growing brands in terms of strength and success. Brand evaluation to enable end-to-end digital transformation for global customers.
- The company is among the top 7 ITservices brands. Tech Mahindra is a leader in sustainability and was named one of the “2021 World’s 100 Most Sustainable Companies” by Corporate Knights.
- Through the TechM NXT.NOW framework, Tech Mahindra aims to enhance the “people-centric experience” of our ecosystem and drive collaborative disruption through synergies generated by a strong portfolio of companies.
- Tech Mahindra’s goal is to deliver tomorrow’s experiences today because “the future is now.”
