TCS || Support Executive ||2023
Job Description:
Position Description and Specification :-
Technical Skills:
- Expert knowledge of real time low value payment processing and switch technologies such as ACI Universal Framework & WIRE Transfer
- Experience with Java/J2EE technologies, web & rest API services, IBM MQ& Linux Servers
- Ability to read & write code is a must as UNIX Scripting & PL/SQL is being extensively used
- Experience using Splunk & App Dynamics for monitoring
- Have experience in Control-M job monitoring and as well as troubleshooting using Unix/Linux commands
- Lastly, Expert knowledge on ISO20022 XML payment file formats
- Have production support experience and should know ticketing tools- ServiceNow, BMC Remedy, JIRA & Confluence portal
Must-Have/Mandatory
- Good analytical & troubleshooting skills
- Ability to work under pressurized environments and as well as in an extremely time-sensitive environment
- Good communication (Oral, Verbal & Written) skills
- Set of Technical skills mentioned above
- Self-driven, proactive team player
- Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.
Good-to-Have/Desirable
- Relevant certifications
- ITIL/ production support background
- Interpersonal skills
- Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
- Day to day production support NPP Payment systems
- Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
- Furthermore, Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues.
- Ensure the integrity of the Production environment is maintained and kept as priority overall.
- Moreover, Investigate and develop fixes for small bugs or functionality issues.
- Incident management, Problem management, Availability & capacity management.
- Change management – Ensure that all change that is deployed into Production is tested and verified.
- Attend regular meetings to discuss the planning of deployments
- Resolution of major incidents in a time-sensitive environment
- Identify and as well as automate manual tasks
About The Company:
- Tata Consultancy Services is an Indian multinational information technology services and as well as consulting firm headquartered in Mumbai. It is a part of the Tata Group with 150 offices in 46 countries. As of July 2022, TCS was reported to have over 600,000 employees worldwide.
- Furthermore, TCS provides an integrated portfolio of business, technology and engineering services and solutions based on consulting and cognitive technologies.
- This is achieved through a unique location-independent Agile™ delivery model recognized as the benchmark for excellence in software development.
- Consequently, Tata Consultancy Services is an IT services, consulting and business solutions organization that has partnered with some of the world’s largest companies to innovate for over 50 years.
- Moreover, Part of the Tata Group, India’s largest multinational business group, TCS has over 592,000 of the world’s most trained consultants in 55 countries.
