Tata || Jr. Customer Service Executive || 2023||
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Job family descriptor:
Oversees and manages the provision of back office services, including providing networking functions, network access and customer orders. - Manage systems and process improvement projects to ensure timely and cost-effective order fulfillment across ILD, NLD and MAN networks.
- Maintains an inventory of available network systems and bandwidth when provisioning resources over the network.
- Analyze the need to increase or optimize bandwidth to address bandwidth bottlenecks in your network.
- Plans, configures and directs all tasks related to installation support, network services and major movements.
- Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications.
- Manage and monitor planning and delivery of orders in terms of configuration management.
- Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team.
- Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.
Diagnose, troubleshoot and correct problems and take corrective action where necessary. - We provide technical expertise, business planning and workflow management to ensure seamless integration of network and systems solutions/network improvements. Ensure all plant functions are completed on time and to specification.
Level Descriptor:
Applies broad knowledge in one area of provisioning and configuration management, or advanced knowledge in a specific specialized/operational practice. We check the problems of the existing system and change the workflow according to the established procedure. An operational role responsible for achieving day-to-day goals.
Work under direct supervision
No work experience required.
Education: Higher education.
Job Segment: Service Manager, Telecom, Telecommunications, Change Management, Customer Service, Technology, Management.
About Tata Communications:
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. The Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk. With its solutions orientated approach, proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services.
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange. Tata Communications has been part of India’s rich Internet heritage. Over the past 25 years, enterprise services have played an important role in the expansion of digital services in Vietnam. From utilities to transformation, connectivity is a critical fabric supporting the economy. Tata Communications is committed to empowering industry leaders in this New World of Communications with a unique commitment to providing secure digital experiences.
