Job Details
Salesforce Technical Support Engineer (m/f)
CSG Support – Futureforce
Salesforce, the Customer Success Platform and the world’s leading CRM, enables companies to engage with their customers in entirely new ways. The company was founded on three breakthrough ideas: a new technology model for cloud computing, a pay-as-you-go business model, and a new integrated model for corporate philanthropy.
These founding principles have taken our company to great heights, including being named one of the “World’s Most Innovative Company” by Forbes five years in a row and one of the “100 Best Companies to Work For” by Fortune eight years in a row.
We are the fastest growing of the 10 largest enterprise software companies, and that growth means incredible opportunities for a career at Salesforce. Together with our entire ohana (Hawaiian for family) of employees, customers, partners, and communities, we are working to improve the state of the world.
About Futureforce:
Futureforce is for college students who want to experience life at Salesforce, one of the most innovative companies in the world, listed in Fortune’s “100 Best Companies to Work For” for 5 years in a row and 8 years in a row. Futureforce offers a collaborative work environment that fosters innovation, provides flexibility, and most importantly, is fun!
Customer Success Group:
- Role – Technical Support Engineer
- Location – Hyderabad
- Work Hours – 24/7 Shifts
- Assist customers in resolving their custom code, integration and implementation of Salesforce products. This includes debugging, troubleshooting and ensuring issues are fully resolved.
- Develop and maintain technical expertise in assigned areas of product functionality.
- Demonstrate outstanding analytical and problem solving skills.
- Explain features and Salesforce coding best practices.
- Manage customer expectations and customer experience to improve customer satisfaction.
- Actively maintain and participate in job related training activities.
Required Qualifications/Skills:
- Excellent communication – oral and written
- Excellent badge in Salesforce administrator/developer, etc
- Solid understanding of HTML, XML, API, SQL
- C, C++, Java, RDBMS and OOPS concepts
- Ability to communicate technical concepts clearly and effectively
- Solid understanding of internet technologies: Firewalls, web servers, web proxy servers, etc.
- BE/B.Tech degree with a minimum 70% academic score in computer science
- Science or from a circuit design background
- Willingness to work flexible shifts.
We are currently hiring for the CSG Support FTE role for the 2023 batch.
We will consider all majors from the following programmes of study:
- B.Tech CS and circuit branches
About Salesforce
We are Salesforce, the customer company inspiring the future of business with AI+data+CRM. With our core values, we help companies across all industries break new ground and connect with their customers in entirely new ways.
And we empower you, too, to be a Trailblazer and boost your performance and careers, breaking new ground and improving the state of the world. If you believe in business as the greatest platform for change and in companies that do good, – you’ve come to the right place.
About Futureforce University Recruiting
Our Futureforce University Recruiting programme is designed to attract, retain and develop talent. Our interns and recent graduates work on real-world projects that impact our company’s operations, giving them the opportunity to make a tangible impact on the future of our business.
With offices around the world, our interns have the opportunity to collaborate and network with other employees on a global scale. We offer job shadowing, mentoring programmes, talent development courses and much more.
About us
Founded in 1999, Salesforce is the global leader in customer relationship management (CRM). Companies of all sizes and industries use Salesforce to transform their businesses in sales, service, marketing, commerce and more by connecting with their customers in entirely new ways. We’re harnessing technology that can revolutionize businesses, careers, and hopefully our world.
Salesforce is built on a set of four core values: trust, customer success, innovation, and equality. By making technology more accessible, we’re helping to create a future with more opportunity and equality for all.
This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” for 11 years in a row, and being named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” by Forbes for eight years in a row.
