Job Description
The Senior Analyst (Data Engineer), Risk Management, is part of the Critical Response and Customer Readiness (CR + CR) team responsible for key escalation management pathways within the Customer Success Group at Salesforce. The Risk Management team within CR + CR is responsible for providing insights into key risks to the business based on numerous quantitative and qualitative data streams.
In this role, the Senior Analyst, Data Engineering will support key analytical components of our risk identification and prioritization efforts. You will be responsible for sourcing new data sources, building data pipelines, merging data sources, and creating analytics to drive risk identification.
You will build strong relationships with stakeholders in Customer Success, Product and Support. You will play a key role in the strategic planning of the Risk Management team and be a critical success factor for this role.
Essential Technical Skills:
- Database Skills: The ideal candidate should have SQL skills and be comfortable with SQL databases
- warehousing: understanding the concepts of data warehousing, including ETL (extract, transform, load) processes and data modeling is essential
- Data integration: the ideal candidate should be able to integrate data from multiple sources, such as web services, APIs, and file systems
- The Data pipelines: building, testing, and maintaining database pipeline architectures
- integrity: developing new data validation methods and data analysis tools
- governance: ensuring compliance with data governance and security policies
- Visualization: The ideal candidate should have a good understanding of data visualization tools such as Tableau.
Preferred Technical Skills:
- Familiarity with Salesforce Einstein Reporting is a plus
- Programming Skills: Good knowledge of programming languages such as Python is not essential, but an advantage
- Big Data: knowledge of distributed computing technologies like Hive is a big plus
Key Features:
- Self-starter who can structure problems and ask the right questions to get results
- Solution-oriented mindset: Continuous approach to the end goal and creative approach to overcoming obstacles
- Goal-oriented individual with a strong sense of ownership and ability to follow through on commitments.
- Quick to act and adapt to changing business constraints.
- Takes personal responsibility and expects the same from others.
- Manages time and bandwidth to work effectively in a demanding environment.
- Ability to meet tight deadlines and work with demanding business leaders
- Courage and confidence to challenge the status quo. Ability to communicate own ideas and listen to other points of view.
- Developing and sharing expertise, business knowledge or best practices.
- Advocates for the greater good of the company and its employees.
- Builds relationships and collaborates across functions.
- Demonstrates energy and passion in presenting thoughts and ideas.
- Speaks and writes with clarity and conciseness.
- Lives the Salesforce values of trust, customer success, innovation and equality for all.
- College degree or equivalent relevant experience required. Experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership, military experience, volunteer roles, work experience, etc.)
What is Salesforce?
Salesforce is a cloud-based software company that provides companies with tools to find more prospects, close more deals, and better serve their customers.
Inc. is a well-known American cloud-based software company that provides CRM services. Salesforce is a popular CRM tool for support, sales and marketing teams worldwide.
With Salesforce services, companies can use cloud technology to better connect with partners, customers, and potential customers. With Salesforce CRM, companies can track customer activity, market to customers, and use many other services.
A CRM platform helps you dig deeper into all your metrics and data; you can also set up a dashboard that visually displays your data. In addition, you can use automation to provide a personalized approach. Another significant benefit is that a CRM platform can also improve the customer service team’s ability to help customers, or the sales team’s engagement.
