Kyndryl hiring- Helpdesk Agent 2023 |Apply Now| → Job 2 You

Kyndryl || Helpdesk Agent || 2023 || Apply Now

Responsibilities:

Advises and guides the customer in the use of a wide range of products, offers and services.

They follow a standardized call flow and problem resolution processes (scripted or unscripted), verify eligibility, perform problem determination, resolve and close the issue or escalate the incident to the appropriate support level.

Using technical resources and tools, they assist customers by answering questions and as well as responding to customer requests.

They apply their product, technology, industry and/or service knowledge to identify issues that may be related to product installation, upgrade, configuration, operation or performance.

Lastly, They guide and advise customers on possible solutions and their implementation and play a key role in overall customer satisfaction.

Required technical and professional expertise:

Candidate should have a minimum of 3+years of experience.

Level 1 technical support, able to troubleshoot end user reported issues.
Must be able to resolve customer issues as quickly and effectively as possible. Newcomers will also be considered.
Proven ability to manage multiple tasks or projects with changing priorities.

Experience in efficient use of available time to achieve effective and efficient results.
Hands-on experience in providing a complete and accurate problem/symptom description of reported issues.
Solid experience successfully resolving issues and isolating reported problems,

identifying root causes, and finding creative solutions to effectively resolve customer concerns.

Technical and professional experience preferred:

Bachelor’s degree with strong communication skills to understand and respond to issues reported by end users.

Basic technical knowledge to troubleshoot issues related to applications, browsers and hardware.

About Kyndryl :

Diversity is much more than how we look or where we come from, it’s about how we think and who we are.

We welcome people of all cultures, backgrounds and experiences.

But we do not do it alone: our Kyndryl Inclusion Networks (KINs) are just one of many ways we create a workplace where all Kyndryls can find and offer support and advice.

This commitment to welcoming everyone into our company means that Kyndryl gives you – and all employees – the opportunity to be fully engaged in the work,

both individually and collectively, and to support the activation of our culture of equality.

This is the Kyndryl way.

Other things to know:

When applying for jobs that interest you, we encourage you to apply for those that match your experience and expertise.

Our recruiters advise you to apply to no more than 3 jobs per year to ensure you get the best experience.

You can discuss more information about job location requirements with the recruiter after submitting your application.

Primary Job Category
Technical Specialist

Why Kyndryl:

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage and modernize the mission-critical technology systems the world depends on every day. So why work at Kyndryl?
Moreover, We are always moving – always pushing ourselves to create a more equitable, inclusive world for our employees, our customers, and as well as our communities.
We invest a lot in you – not only through education, training and career development, but also through flexible work conditions and excellent benefits that help you grow and develop for the long term.

And we give back – from planting 90,000 trees in the first three months as part of our One Tree Planted initiative to the corporate social responsibility and environmental, social and governance practices embedded in everything we do, we are committed to advancing human progress in an ethical and sustainable way.
We have the world’s best talent developing, operating and as well as managing the most advanced and reliable technology infrastructure every day.
Together, we think holistically about the state of these vital technology ecosystems.

We will be a focused, independent company that builds on our foundation of excellence by developing systems in new ways.
We are bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential.
Consequently, We raise the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world working for 75 of the Fortune 100 companies.

But our goal is what drives us: Advancing the vital systems that drive human progress.
Because when a digital ecosystem is healthy, it can more easily adapt and
as well as support continued growth, and that opens up a world of opportunity for everyone.