Kyndryl || Customer Service || 2023 || Apply now
Job Description:
As a Customer Service Representative, you will be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines technical support expertise with problem solving and customer service.
In your first month, you will be trained and assigned to work with a customer on the production floor.
Soon you’ll be multi-tasking and providing interactive solutions (chat, email, MS teams) while serving our concierge-level clients.
You will also work with back office teams to handle escalations. This is your chance to work with experienced staff who will share their knowledge with you.
As you work with many different people on a variety of issues, you will broaden your experience, skills, and understanding of what other professionals do.
In addition, there are numerous opportunities to find and work with mentors.
Who you are
You are good at what you do and have the experience to prove it. Just as importantly, however, you are growth-oriented and want to drive your own personal and professional development.
You are customer-focused – someone who puts customer success at the center of everything you do.
Finally, you are open-minded and boundary–breaking – you are naturally inclusive in the way you work with others.
Required skills and experience
- Knowledge of Windows, Mac or Linux operating systems
- Knowledge of help desk support
- Troubleshooting and problem solving skills
- Knowledge of customer support
- Active listener with the flexibility to change approach and adapt to customer needs
Preferred qualifications and experience
- Experience working with Windows, Mac or Linux operating systems
- Experience in troubleshooting and problem solving
- Help desk support experience
- Experience providing customer support
- Experience changing approaches and adapting to customer needs
About Kyndryl :
Diversity is much more than how we look or where we come from, it’s about how we think and who we are.
We welcome people of all cultures, backgrounds and experiences.
But we do not do it alone: our Kyndryl Inclusion Networks (KINs) are just one of many ways we create a workplace where all Kyndryls can find and offer support and advice.
This commitment to welcoming everyone into our company means that Kyndryl gives you – and all employees – the opportunity to be fully engaged in the work,
both individually and collectively, and to support the activation of our culture of equality.
This is the Kyndryl way.
Why Kyndryl: Customer Service
- Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage and modernize the mission-critical technology systems the world depends on every day. So why work at Kyndryl?
- Moreover, We are always moving – always pushing ourselves to create a more equitable, inclusive world for our employees, our customers, and as well as our communities.
- We invest a lot in you – not only through education, training and career development, but also through flexible work conditions and excellent benefits that help you grow and develop for the long term.
- We have the world’s best talent developing, operating and as well as managing the most advanced and reliable technology infrastructure every day.
- Together, we think holistically about the state of these vital technology ecosystems.
- We will be a focused, independent company that builds on our foundation of excellence by developing systems in new ways.
- We are bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential.
- Consequently, We raise the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world working for 75 of the Fortune 100 companies.
- But our goal is what drives us: Advancing the vital systems that drive human progress.
- Because when a digital ecosystem is healthy, it can more easily adapt and
- as well as support continued growth, and that opens up a world of opportunity for everyone.
- Together, we are the heart of progress.
