Iron Mountain || Freshers Customer || Support Associate || Apply Now
Job Description:
Handle customer inquiries related to various time sensitive activities such as work order requests, web user setup and maintenance, scheduled and ad hoc reports, etc.
Understand customer requests and ensure they are processed according to established guidelines and within expected deadlines.
Ensure all communication with the customer is done in a professional and courteous language Respond to all customer inquiries.
Strive to provide first contact resolution for all customer inquiries Participation in continuous improvement activities is essential.
The successful candidate must be detail oriented, customer focused internally and externally, and have exceptional problem solving skills.
Roles and Responsibilities:
- Research and analyze customer inquiries and provide accurate resolution within required SLA with full customer satisfaction
- Create manual/web based work orders according to customer contract and within agreed deadlines. Accuracy is key to this job as it directly impacts the customer.
- Produce reports for customers as per customer requirements.
- Scope of work includes all business areas, i.e. RM /DM/Shred, etc.
- Works to enforce company standardization goals while ensuring there is no impact to company revenue. Assist with post transition cleanup, analysis, audit and remediation projects as required.
- Maintain operational and product knowledge with the ability to translate and correlate this data to billing practices and requirements.
Required Qualifications:
- Functional Knowledge, Skills and Competencies: (Define the knowledge and skills required to demonstrate competency for the position)
- A successful candidate should possess the following skills
- Excellent problem solving skills
- The ability to think strategically and act tactically
- Strong analytical and organizational skills are a must
- Experience in rapid and accurate data entry required – excellent keyboarding skills
- Responsiveness and as well as sense of urgency
- Develop and maintain in-depth knowledge of relevant IM processes and procedures
- A reliable, loyal and trustworthy individual who demonstrates a high level of integrity
- Ability to think strategically and act tactically
- Should be able to achieve a high level of performance very quickly.
- Excellent written and verbal communication skills
- Ability to interact effectively with various levels, including senior leadership
- Strong interpersonal and diplomatic skills, positive attitude and willingness to work as part of a team
Mandatory Requirements : Freshers
- Any graduate or post-graduate who is a novice or has up to 5 years of experience.
- May be required to work weekends/off hours
- Must work during scheduled breaks.
Category: Customer Service
About Iron Mountain: Freshers
Founded in 1951, Iron Mountain Incorporated is the world’s leading provider of storage and as well as information management services.
More than 225,000 companies in approximately 50 countries rely on Iron Mountain.
The company stores and protects billions of valuable records, including critical business information, highly sensitive data, and as well as cultural and historical artifacts.
Iron Mountain provides solutions for information management, digital transformation, secure storage, secure destruction, as well as data centers,
cloud services, art storage and also logistics, helping customers reduce costs and risk, comply with regulations, recover from disasters and enable a digital way of working.
Furthermore, Our core values and code of ethics are our North Star.
They provide a solid foundation for how we do business and how we conduct ourselves every day, so that each and every one of us can experience something extraordinary.
Moreover—
If you have a physical or mental disability that requires special accommodations, please let us know by emailing accommodationrequest@ironmountain.com.
See the insert for more information about Equal Employment Opportunity.
At Iron Mountain, we protect what our customers value most, from the ordinary to the extraordinary.
We create customer value globally with a passion for preserving the physical, transforming the digital and as well as protecting the environment.
We have pioneered global records and information management and built some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers.
With us, you can bring your expertise and creativity to a workplace that excels in continuous improvement.
Here, you’ll be part of a global workforce that values the differences between us.
And here, we encourage you to grow for the benefit of our customers and also each other. There’s so much more, but enough about us.
