Job Description
Provide voice support to internal end users of IBM and external end users of business customers in North America, EMEA and AP. The job requires handling inbound calls/emails/chats regarding end user technical issues.
- Provide remote infrastructure support
- Performing problem root cause analysis
- Resolve routine customer issues
- Identify opportunities and implement process improvements
- Meet a set of defined productivity measurements for customer service representatives
Desired Candidate Profile
Profile Description:
- Understanding of operating systems, Windows 2000/ NT /XP configuration options and troubleshooting
- Browser support – Internet Explorer
- Good computer skills
- Proficiency in troubleshooting network connections, TCP/IP, dial-up, Token Ring, Ethernet, LAN /WAN
- Excellent verbal and written communication skills
- Excellent customer service orientation
- Neutral accent
Additional Information:
- Working night shifts is a must
- Candidate should have no backlogs to qualify for the test and interview
UG Qualifications:
- BE / B.Tech, BA, Bcom, Bsc, BCA and BBA/BBM (any specialization)
- *Note: Candidate should have UG qualification
Company Profile
IBM is committed to creating a diverse environment and prides itself on being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic predisposition, disability, age, or veteran status.
About IBM:
IBM iBM’s greatest invention is the IBMer.
We believe that by applying intelligence, reason and science, we can improve business, society and the human condition by bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Since 1911, we have continued to reinvent ourselves and are not only one of the largest companies in the world, but also one of the largest employers in technology and consulting.
Many Fortune 50 companies rely on the IBM cloud to run their business.
At IBM, we are proud to be among the early adopters of artificial intelligence, quantum computing and blockchain.
Now it’s time for you to join us on our journey to becoming a responsible technology innovator and a force for good in the world.
For this position, you must be fully vaccinated: COVID -19. Proof of vaccination status will be required prior to your start date.
About the Business Unit:
IBM Consulting ( IBM) is a consulting firm and a global provider of professional services with market-leading capabilities in business and technology transformation.
With deep expertise across many industries, we provide strategy, experience, technology and operations services to many of the world’s most innovative and valuable companies.
In addition, our people focus on accelerating our clients’ businesses through the power of collaboration.
We believe in the power of technology, used responsibly to help people, partners and the planet.
For this position, you must be fully vaccinated: COVID -19. Proof of vaccination status will be required prior to starting work.
You will be asked to confirm your vaccination status during the hiring process.
If for any reason you cannot be vaccinated, you may let us know at that time.
Please let us know if you cannot be vaccinated for medical or religious reasons.
IBM will consider such requests on a case-by-case basis, provided the applicant submits the required evidence by a specified date.
