Genpact || Process Associate || 2023
Job Description:
- With a startup spirit and 90,000+ curious and courageous minds.
- Moreover, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it.
- We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.
- Finally, we’re light the power of technology and as well as humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
- Now moreover, we’re calling upon the thinkers and doers and those with a natural curiosity and a hunger to keep learning, keep growing.,
- Consequently, people who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.
- And just as we help you build a better world in fact we’ll help you create your own intelligent firepower. Welcome to our relentless pursuit of excellence.
Inviting applications for the role of MT, Comms Executive, in Customer Development.
In this position, the development account manager will be an essential assistant in managing business processes, update tools and systems, data management, and reports that the account manager can easily understand and use.
Responsibilities:
- Premium application, reinstatement, renewal of payment received from policy holders
- Backdate and cancellation of polices in case of payment made by policy holder get bounce
- Respond to email /phone queries related to disputed cases
- Research and analyze the disputes/deductions in ERP
- Moreover, Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
- See opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues and pending items
- Implement strategy to reduce turnaround time on Research and also resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a teammate to process any adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & also external partners inquiries quickly, effectively and professionally.
- Lastly, Call out problems to senior staff members and or management as appropriate.
Qualifications
- B.Com
- Freshers are eligible
- Excellent English interpersonal skills
Preferred Experience
- Prior cash application experience!
- MS Excel knowledge
Genpact is an equal opportunity employer and is based on race, color, religion or creed, sex, age, national origin, citizenship status, marital status, veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or disability. Consequently, other characteristics protected by applicable law.
Genpact is committed to creating a vibrant work environment that values diversity and inclusion, respect and integrity, customer focus and innovation. See www.genpact.com for more information.
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