About the job
At Genpact with our startup spirit and 115,000+ curious and bold minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. We dream in digital, venture into reality, and reinvent the way businesses work to create impact far beyond our bottom line.
We’re harnessing the power of technology and humanity to create meaningful change that moves us forward in our pursuit of a world that works better for people. Now we need thinkers and doers, people with a natural curiosity and hunger for constant learning and growth, people who fearlessly experiment, seize opportunities and push boundaries to make our vision a reality.
And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to our relentless pursuit of a better world.
Apply for the position of Process Associate, Hi-Tech
In this role, you will leverage market-specific knowledge, signals and scope scalable solutions to improve the process.
Responsibilities
- Review reported content within agreed upon turnaround times and quality standards
- Identify trends and patterns and escalate issues that do not meet company guidelines to the global team
- Responding to customer inquiries and issue escalations
- Provide email support to troubleshoot and resolve issues with customer accounts and other technical issues.
- Thorough understanding of customer processes and policies
- Reproduce customer issues and escalate product defects
- Provide excellent customer service to our customers
Qualifications we are looking for in you
- Minimum qualifications/skills
- College degree (PG an added advantage)
- Good work ethic and the ability to work both independently and as part of a larger team-oriented environment.
- Must be able to work a flexible schedule (including shift work on weekends)
Preferred Qualifications/Skills
- Effective probing skills and ability to analyze /understand issues
- Problem solving skills with a customer focused approach
- Prior experience in Customer Support / Content Review
About Genpact:
We are guided by our hands-on experience in redesigning and operating thousands of processes for hundreds of global companies.
Our clients – including many of the Fortune Global 500 – work with us because of our unique ability to combine deep industry and functional knowledge with leading talent, and combine proven methodologies to drive collaborative innovation that transforms insights into action and also delivers results at scale.
create lasting competitive advantages for our clients and their customers by executing digitised operations and leveraging our AI data services to shape, build, and transform their businesses. And in doing so, we have one goal in mind.
From New York to New Delhi and in more than 30 countries, our 115,000-person team is passionate about creating a world that works better for people.
