Genpact|| Management Trainee ||2023
Job Description:
Management Trainee – TPM-CPG038547
- With a startup spirit and 90,000+ curious and courageous minds.
- Moreover, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it.
- We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.
- Finally, we’re light the power of technology and as well as humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
- Now moreover, we’re calling upon the thinkers and doers and those with a natural curiosity and a hunger to keep learning, keep growing.,
- Consequently, people who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.
- And just as we help you build a better world in fact we’ll help you create your own intelligent firepower. Welcome to our relentless pursuit of excellence.
Inviting applications for the role of MT, Comms Executive, in Customer Development.
In this position, the development account manager will be an essential assistant in managing business processes, update tools and systems, data management, and reports that the account manager can easily understand and use.
Responsibilities
- Establish strong collaborative relationship with Clients, Sales team and Customers
- Interact with internal stakeholders, Customer Managers as well as CCD Team, Sales Team, Category etc.
- Proactive and Self-motivated to follow up or chase with multiple teams for pending information
- Create, update, cancel Promotions on TPM tool
- Evaluate and Update Customer system/portals with activity plans and promotions
- Reconciliation and resolve promo mis-match issues between TPM and also Retailer portals
- Furthermore, Validate required details as per guidelines to create or amend a Promo
- Send request to CAM (Customer Account Manager) to provide the updated details
- Update the Promo plan into tracker
- Regular query resolution and proactive communication/escalation
- Create Promo nomination form & confirm back to CAM
- Ensure that the promotions are finalized on tool before promo launch date
- Instead Input the data into TPM to create/modify/cancel a promo
- Validate and also Update Promo plan into tracker
- Maintain daily work tracker, review and update SOP, update FMEA
- Manage exceptions and follow guardrails
- Maintain positive VOC from stakeholders
- Create as well as prepare regular timely Reports, provide analytics
Moreover—
- Achieve KPIs / SLAs contractually agreed
- Deliver Operational Excellence Framework
- Manage and lead calls with clients
- Be proactive and ensure operations is run smoothly
- Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
- Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
- Identify problems/issues in day to day Operations and resolve them proactively
- In addition to, highlight and escalate any issues that need attention
- Coordinate and resolve issues with excellent customer service
- Deliver quality customer service by researching and also responding to all internal stakeholder’s inquiries quickly, effectively, and professionally.
- Ensure positive customer VOC from stakeholders
Minimum Qualifications
- Any Graduate / preferably B. Com
- Flexibility to work in any shift
- MIS and/or reporting experience
- Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain
- And overall understanding of Trade Pay and Deductions
- Fluent in English. Proficient oral and written communication skills.
- Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
- Strong analytical mindset, problem solving, organization skills, and attention to detail
- Smart problem solver – generate good ideas and practical solutions
- Strong team player, Dependable
- Able to manage their workload and ensure completion of tasks even if a stretch is required
- Ability to prioritize tasks and Multitask when required
Preferential Qualifications
- Familiarity with the consumer goods industry
- Familiarity with technologies such as Trade Promotion Tool, Trade Promotion Optimizer, Forecasting Tools, SAP, etc.
- Excellent Visio technology and process mapping experience (priority)
- Certified trading promotion management in the relevant field An added benefit of the
- referral experience. At least one process should switch successfully.
- Excellent Visio technology and process mapping experience (preferred).
Genpact is an equal opportunity employer and is based on race, color, religion or creed, sex, age, national origin, citizenship status, marital status, veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or disability. Consequently, other characteristics protected by applicable law.
Genpact is committed to creating a vibrant work environment that values diversity and inclusion, respect and integrity, customer focus and innovation. See www.genpact.com for more information.
Follow us on Twitter, Facebook, LinkedIn and YouTube.
