About Flipkart
Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.
Launched in October 2007, Flipkart is known for its path-breaking services like Cash-on Delivery, No-Cost-EMI and 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSME’s do business online.
Job Description:
Senior Operations Executive
Role Description –
A Sell side (Merch) role at Flipkart entails category management based on deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience.
It requires attention to detail, zero compromise on customer experience & end to end ownership of tasks with non-stop creativity to make Flipkart the most preferred online shopping destination.
Customer understanding
Be the voice of the customer internally. There are multiple avenues through which customers interact with Flipkart – Creatives (Flipkart app store, Category Stores, Brand stores), product pages, CX team, Offers & more. This role requires owning every aspect of customer interaction & working towards making it better.
Merchandising execution
- Develop and execute plans to showcase the right products & communicate right features, price at all platforms using internal tools
- Take complete ownership of validating the task before making it live on the platform
- Own the customer experience in the category – make navigation, discovery easier to save the customer time & ease up the decision making process.
- Identify the parameters customers use to make decisions and ensure catalog richness
- Interact with stakeholders effectively & ensure category tasks are executed to the best
- In case of technical issues, debug the issue in Flipkart tools, interact with central teams & solve it
- Train fellow colleagues when required
Traffic Generation
- Increase organic traffic by effectively targeting your desired audience to increase category conversions.
- Understand the capabilities of the product on the platform so that you can perform these activities and effectively plan for basic performance.
- Focus on increasing clicks on the category merchandise by improving callouts, images, offers etc.
Desired Skills
- Willingness and ability to think like a customer,
- Ability to translate a strategy into an action plan and see it through to completion,
- Quick utilization of IT software/tools
- High analytical skills, ability to understand and report traffic trends of observable trends Basic understanding of cause.
- Excellent oral and written communication with interpersonal skills,
- Deep understanding of technology and business,
- Willingness to learn and transcend roles to benefit business
- Communicate with people from different teams and levels Abilities, Abilities
- Strong bias for action – Flipkart works very fast.
Experience Required
- Minimum Qualifications: Graduate/Diploma of Technology, BE, B-Tech with experience in e-commerce/tech company/retail sector.
