Position Summary
Business Technology Analyst – Global Employer Services Technology Center – B2B Assistant
Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) was launched in June 2004. Since then, Deloitte Tax LLP (“Deloitte Tax”) has provided support services through Deloitte Tax in India for almost all service lines and US regions.
We support market-driven tax reform. By combining technology and technical tax resources, we offer a wide range of fully integrated tax services by unlocking smarter insights and solutions to navigate an increasingly complex global environment.
We provide the opportunity to transform the tax process using the latest technology in the market. Individuals are working to transition the current tax landscape to the next generation of tax functions. Are you ready to take the next step in your career to discover new methods and processes to help clients improve their tax processes using new technology? If the answer is yes, then join the Global Entrepreneur Service Technology Center (GESTC).
Job Objectives:
This is an entry-level position and you will be responsible for providing Tier-2 support to resolve customer issues in a timely manner and work with Tier-1 support staff and resolve technical issues related to our program. Our program is used by Deloitte Global Employer Services member firms and clients, so successful candidates must have strong customer service and communication skills, as well as the ability to complete projects on time in a dynamic team environment. Candidates will be trained on existing and next generation devices.
Key job responsibilities include:
- Enter contacts into the call tracking system and manage them to solve problems
- work in a close team environment and communicate as a unit in the team
- sharing knowledge and working flexibility in a close team environment
- Consistently meet client expectations and project deadlines
- Work to develop customer service, research and development skills
- Assess customer problems and provide logical follow-up solutions
- Adhere to projects and industry standards as required. Contribute to the development of such standards as required
- Maintain and improve quality results by following standards and guidelines; recommend improved procedures
- Refer to senior experts for more complex issues or configurations
- Demonstrated ability to handle high work pressure during peak season.
Personal characteristics:
- Excellent written and verbal communication skills at both business and technical level
- Ability to integrate quickly with existing teams
- Good personal organization skills
- Strong commitment to customer service
Knowledge / Information:
College course: B.E/B.Tech
Basic skills
- Excellent written and verbal communication skills at both business and technical levels
- Ability to work in shifts
- Ability to work weekends if a shift is required
Job location: Hyderabad
Shift Time: 24*7
How did you grow?
At Deloitte, we have invested heavily in creating a rich environment where our professionals can thrive. We want all of our people to develop leadership skills, play to their strengths, and grow in their own way. As part of our business, we offer our professionals a variety of training and networking opportunities, including exposure to managers, sponsors, coaches, and challenging positions to accelerate their careers on the road.
No two people learn the same way. Therefore, we offer resources such as live classrooms, group learning and eLearning. DU: The Leadership Center in India, a state-of-the-art world-class training center at our office in Hyderabad, is an extension of Deloitte University (DU) in Westlake, Texas, and is a symbol of our commitment. development and growth of our people. Explore DU: Center for Leadership in India.
Deloitte supports your development through a defined career path by providing challenging assignments, mentors and targeted training. Recent graduates become consultants. From there, the career path is senior consultant, then manager, senior manager and director or partner or director.
