Senior Process Executive
Cognizant
Qualification:
Education, minimum Bachelor’s degree or equivalent practical experience required
Responsibilities:
Stakeholder, business management
- Efficiently handle customer requests with timeliness and accuracy.
- Understand customer requirements and ensure business outcomes are achieved.
- Provide relevant customer specific explanations and information as per requests received.
- Liaise with a range of highly sensitive clients, internal groups, agency banks, custodians and other financial institutions to investigate and resolve issues related to financial discrepancies, unconfirmed trade entries, missing trade entries, missed receipts and payments and missing interest claims, incomplete KYC or compliance documents, etc.
- Assist the team with various ad hoc tasks and activities assigned to the group.
- Contribute to process improvement ideas related to productivity, accuracy and turnaround time.
- Knowledge management, review and update SOP as per agreed frequency.
- Customer relationship management, attending meetings with process owners.
- Liaise with all customer stakeholders (front desk personnel, merchants, account managers and loan officers) via phone, email and chat to ensure faster and more accurate resolution of economic and inefficient breakdowns.
- Process improvements and compliance, ensuring SOPs are continuously updated with changes.
- Perform in-process quality control checks and ensure error-free processing.
- Assist junior staff in resolving complex issues and tasks.
- Support MIS and dashboard preparation tasks.
- Provide timely notification to team leaders and managers of overdue breaks and open tasks.
- People, team, training, mentoring new employees in the process.
- Conduct cross training across teamsand processes.
- Actively participate and contribute to team initiatives,hold regular team meetings, present ideas, etc.
- Actively pursue and promote a culture of risk management within teams where issues are addressed and resolved in a timely manner.
Required Skills
- MS Excel
- MS Office
- Word
Skills to have
- English Language
- Customers Middle Office
- Collateral management
Employee status: Full time
Shift : Day Job
Travel : No
About Cognizant
Our productivity-focused consulting approach helps clients plan, build and run an innovative and effective business.
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Please note that any payments to individuals or agencies working for Cognizant are made at your risk and discretion and Cognizant is not liable for them.
Continued
To the extent permitted by local law, Cognition requires all Cognition employees, affiliates and joint ventures, including employees, contractors or non-integrated contractors, to display a business face if their role requires it. New employees are asked to confirm their vaccination status and upload a valid proof of vaccination as soon as they enter the company.
We will consider requests for medical, religious or other accommodations based on known immunization requirements.
At Cognizant
Mission: we strive to continuously identify and capitalize on new opportunities that serve our clients and ensure Cognizant’s long-term, sustainable business development. See images from our annual event.
Insight: Serving customers with anticipation is a big promise, but the power of digital opportunities is enormous and growing.
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