Responsibilities:
Cognizant Stakeholder/business management:
- Administer and manage Customer Product Support for customers calling/chatting or emailing the Support Center.
- international customer support by phone for the voice process (INBOUND and outbound calls).
- Client products for clients (Analytics, YouTube, etc.).
- effective and timely service across the team for several clients Work closely with functions, lead to define all strategies and processes to improve business efficiency and productivity, work with the BD team to improve service coverage and add new clients.
- Develop and manage risk and mitigation plans based on consultation with project stakeholders.
- They serve all customers through the account manager or in various cases without interference from the account manager.
- Report to management on performance status and improvement.
Web:
Design and develop an internet/intranet website in an agreed TAT format to meet the client’s requirements.
Design:
guarantees client marketing / branding guidelines against agreed deadlines and accuracy
customer relationship management.
- Provide information, educate clients on how to update followers, update necessary programs and tools, and keep SMEs and TL informed of new issues.
- People/groups.
- Actively attend and participate in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Must have skills:
- Speak English
- MS Excel
About Cognizant
Cognizant is one of the world’s leading professional services companies transforming their clients’ business, operational and technology models in the digital age.
company has its roots in Dun & Bradstreet Corporation, a joint venture between Dun & Bradstreet (76%) and Satyam Computers (24%). Srini Raju is the CEO of this company which was established in 1994. Kumar Mahadeva was instrumental in convincing D&B to invest $2 million in the joint venture. He was born in Sri Lanka, where his father headed the national civil service.
Mahadeva went to England in 1973 to earn a Master’s degree in Electrical Engineering from Cambridge, and the department, initially known as DBSS, was established as an in-house technology department and focused on implementing large IT projects for the D&B business. In 1996, the company began pursuing clients outside the D&B portfolio.
In 1996, Dun & Bradstreet (D&B) spun off several subsidiaries, including Erisco, IMS International, Nielsen Media Research, Pilot Software, Strategic Technologies, and DBSS, to form Cognizant Corporation. Three months later, in 1997, DBSS was renamed Cognizant Technology Solutions. In July 1997, D&B bought Satyam’s 24% stake in DBSS for $3.4 million.
Operating as a division of Knowledge Corporation, the company focused primarily on Y2K-related projects and web development.
