Job description :
Cognizant
Qualifications:
BE/BTech/MCA or High School Graduate or above applicable in Geo
Responsibilities:
Stakeholder/business management:
- Administer & manage Customer Product Support for customers calling or emailing the Support Center.
- international customer support by phone for the voice process (INBOUND & outbound calls).
- Client products for clients (Analytics, YouTube, etc.).
- timely service across the team for clients work closely with functions, lead to explain strategies & processes for improving business efficiency & productivity, work with BD team to enhance service coverage & add new clients.
- Develop & manage risk & mitigation plans based on consultation with project stakeholders.
- We serve customers by the account manager or in some cases without interference from the account manager.
- Report to management on performance status and improvement.
Web:
Develop & Design websites in an TAT format which can meet the client’s requirements.
Design:
Design guarantees client marketing / branding guidelines against agreed deadlines and accuracy.
Customer Relationship Management:
- Provide information, train clients on how to update costumers, update necessary tools, & keep SMEs & TL informed of issues.
People/groups. - Actively attend and participate in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Must have skills:
- Customer service
Employee status: Full-time
Shift: Daily work
Journey: No
About Cognizant
Our productivity-driven consultative approach helps clients envision, build & run more innovative & effective business.
Beware of fake offers!!
Educators do not accept payment at any stage of the recruitment process and do not authorize payment to any institution or partner or individual at any stage of the recruitment process. With this, we want to prevent and prevent future applicants from falling victim to this scam.
Please note if any payment made to any individual or agency for working for Cognizant it is at your risk & discretion & Cognizant will not be responsible for the same.
If permitted by local law, Cognition requires all Cognition associates, subsidiaries and joint ventures, including employees, contractors, or non-integrated contractors if their role requires a business face. to face This includes any role that requires attendance at Knowledge or client sites, personal events or meetings, or business travel.
accordance with the applicable law, vaccinations are also required when ordered by the client or the state government, regardless of the place of work. New employees will be asked to certify their vaccination status and upload valid vaccination proof upon joining.
Will consider requests for medical, religious, or other accommodations based on known immunization requirements.
At Cognizant
we give organizations the insight to anticipate what customers want and take immediate action to meet those demands.
Mission: Our desire will always be to identify and exploit new opportunities that serve our customers and ensure sustainable business performance for Cognizant in the long term. See pictures of our annual event.
Insight: Serving customers with anticipation is a big promise, but the power of digital capabilities is huge and growing.
History of Information Technology
In June 1998, IMS Health partially exited Cognizant’s initial public offering. The company raised $34 million, less than the IMS Health authors expected. This money is earmarked for loan repayments and the modernization of the company’s offices.
Mahadeva believes that the $16.6 billion ERP software market is saturated. large ERP implementation project. Kumar Mahadeva stepped down as CEO in 2003 and was succeeded by Lakshmi Narayanan.
HR strategy. Cognizant shells out more to attract and retain talent in 2022
Challenges in attracting and retaining highly qualified employees resulted in higher compensation costs for Cognizant Technology Solutions in 2022. The company saw its cost of revenue (CoR) increase to $12,448 million in 2021 against $11,604 million, an increase of 7.3 percent or $844 million. In other words, CoR as a percentage of revenue increased to 64.1 percent in 2022 against 62.7 percent in 2021.
CoR primarily includes salary, incentive-based compensation, stock-based compensation expense, employee benefits, project-related immigration and travel for technical personnel, subcontracting and revenue-related equipment costs, Cognizant’s 2022 annual report said.
There was also a negative impact of 30 basis points due to the impairment of certain capitalized costs related to a large volume-based contract with a health sciences client, partially offset by delivery efficiencies and the depreciation of the Indian rupee against the US dollar.
Cognizant had approximately 355,300 employees at the end of 2022, including 258,500 in India, 41,100 in North America, 18,200 in Continental Europe, 9,200 in the UK and 28,300 in various other locations globally. This represents an increase of 24,700 employees compared to December 31, 2021.
It also uses subcontractors to provide additional capacity and flexibility to meet client demands, although the number of subcontractors has historically been immaterial relative to its workforce.
Lower attrition
For the three months ended December 31, 2022 and 2021, Cognizant’s annual attrition rate, including voluntary and involuntary, was 25.3 percent and 34.6 percent, respectively.
“We saw an improvement in our annual attrition rate for the three months ended December 31, 2022, and we expect our annual attrition rate for the first quarter of 2023, Attrition can be difficult to predict as it is influenced by both macroeconomic and internal factors,” the company said.
Business Outlook
In addition, ongoing and anticipated future efforts related to recruiting, talent management and employee engagement may not be successful and may result in increased compensation costs.
Our success depends, in large part, on our ability to maintain our supply of skilled employees, particularly those with experience in key digital areas, in balance with client demand.
Competition for skilled employees in the current labor market is intense, and in 2021 and 2022, we experience significantly elevated voluntary attrition,” the company said.
