Job description
Capgemini
- At Capgemini work with the Now service to issue tickets for events and requests by analyzing the correct details and taking appropriate action.
- Ensure incidents and requests are resolved above SLA 96 minutes by extracting data from the asset database and Current Service tools and produce accurate reports in a timely manner.
- Prepare and maintain detailed documentation as required and regularly update Assist in communication with other solution teams as part of Depo technology provisioning.
- Identify incident management bottlenecks that interfere with the team’s productivity and daily work Not Required Attend weekly conferences Attend meetings with various teams to ensure follow-up status.
- Experience managing tickets in ticket management tool BMC Remedy HP IT Service Manager Ser Vice Now or one of the recognized ticketing systems.
- Knowledge of asset management is an added advantage, SLA OLA etc. Understanding of IT service management concepts.
- Good knowledge experience in MS Excel analysis and reporting using formula functions.
- Excellent verbal and written communication skills, the role involves liaising closely with offshore team clients and users based in the UK and North America, must be able to prioritize tasks based on impact and urgency.
- Mandatory shift work requirements Must work night shift in South American IST time zone.
- Take full ownership of the task at hand and adhere to agreed deadlines, willingness to learn and innovate to improve process efficiency.
Basic skills
- Service Now event ticket.
- Ticket management tool BMC Ubar HP IT Service Manager
Second skills
- MS Excel analysis and reporting.
About Capgemini
Founded in 1967 by Sir Serge Kampf, Capgemini S.A. is a French multinational IT service provider. It is also the world’s largest outsourcing, consulting and professional services company with operations in more than 40 countries. He also owns a management consulting business, Capgemini Consulting.
Capgemini SE offers consulting, technology, professional services and outsourcing.
The Advisory Services segment aims to help the group’s clients design and implement transformation programs that will enhance growth and sharpen competitiveness in the long term. The Technology and Engineering Services segment provides support and assistance to the IT and internal engineering teams at the customer’s premises.
Business outsourcing services include managing and supporting clients’ information systems and related activities, and assisting clients in outsourcing IT systems. Professional Services Business provides professional technology services tailored to local requirements for infrastructure, applications, engineering, testing and operations.
Its services include application lifecycle services, application outsourcing services, business process management, business process outsourcing, cloud services, consulting services, cybersecurity, digital customer experience, finance and accounting, global engineering services, green, infrastructure services, insights and data, local professionals.
services, mobile solutions, procurement, turnkey, service integration, service management, social work, supply chain management, testing services, workforce management.
Main room:
Paris, France
key people:
- Chairman and Chief Executive Officer (CEO) – Paul Hermelin
- The founder and current vice chairman is Sir Serge Kampf
Logo:
This logo was designed by the founder of the company Sir Serge Kampf himself. suit is the highest value card in the game of bridge. Sir Serge played a lot. But the ace of the blade has been distorted by the crushed language to make it look real. In September 1996, Cap Gemini changed its logo to include two blue stripes. The new navy blue color represents management consulting, the original turquoise information technology.
Net income:
€11.92 billion (2015)
Operating income
1.02 billion (2015)
Number of employees:
180,639 (2015)
Official website:
www.capgemini.com
Advantages:
- Recognized by IDC Markets as an IT Services Leader in the EMEA Utilities Market 2013.
- Awarded Alliance One Mission-Critical Computing Partner by HP.
- Two Pega Systems Global Strategic Alliance Partner awards, Pegasystems Inc. issued by
- Recognized by Kennedy Consulting Research & Advisory as a leader in digital strategy consulting services.
- Received the SAP(r) Pinnacle Award as Mobile Collaboration Innovation Partner of the Year by SAP.
- The Etisphere Institute has recognized Capgemini as one of the most ethical companies in the world.
Why Capgemini?
Capgemini is a global leader in consulting, engineering, technology and digital transformation services. The group is committed to innovation to address the full range of customer opportunities in the expanding world of cloud, digital and platforms.
Capgemini is a global leader in working with companies to transform and manage their operations using technology. The team’s daily decisions are made with the goal of using technology to unlock human potential for a more inclusive and sustainable future. It is a trusted and diverse organization with 290,000 team members spread across nearly 50 countries.
With a strong 50-year heritage and extensive industry knowledge, Capgemini is trusted by clients to solve every aspect of their business needs, from strategy and design to the fast-growing and innovative world driven by cloud, data and connectivity. , software, digital engineering.
interview round
The recruitment process is done in three stages; online assessment, technical interview and interview with HR. Candidates must perform well in all three phases to be considered for the position. All stages are carried out to check the candidate’s skills and abilities for the job positions designated by the company.
Each stage of Capgemini’s selection process focuses on checking different aspects of the candidate’s personality.
Talking with Capgemini Interview Round Process
Getting a job at the world’s top tech company won’t be a cake walk. Candidates go through a three-stage selection process. At Capgemini, candidates are hired based on their performance in these three stages.
