Barclays || Process Expert || 2023|| Apply Today
Job Description:
- Work as part of a team for various functions of the unit in accordance with established service agreements and ensure optimal distribution of workload to achieve unit objectives
- Responsible for coordinating the work performed by the agents/assignees and ensuring accurate and seamless execution of assigned work processes
- Manage the day-to-day activities of the team and ensure compliance with procedures and policies, and manage personal development objectives
- Support the Operations Manager in meeting service level agreements and key performance indicators through effective team leadership.
Responsibilities:
- Ensure daily adherence to schedule
- Process transactions in accordance with approved processes and procedures, international regulations and within agreed service levels, and with speed and accuracy
- Adhering to quality control disciplines, procedures and audits at all times
- Ensure compliance with SLA and controls
- Responsible for own performance management, compiling relevant documentation, preparing and conducting self-assessments
- Responding to customer and stakeholder questions
- Answering escalated calls and returning calls when a message is taken
- Manage escalations and engage operations managers in all circumstances
- Regularly brief OM on any developments related to the team’s performance, updates received, and requests from customers
Requirements:
- Familiarity with operating systems (Windows)
- MS Office application package (Word, Excel and PowerPoint preferred)
- Excellent verbal and also written communication skills Technical knowledge (Excel macros, MS SharePoint, SQL, Teradata, etc.)
- Knowledge/experience with one or more RPA technologies (e.g., UI path, Automation Anywhere, and Blue Prism)
- Degree from a reputed institute or university in any discipline (BA, BSc, B.Com, BBM, BHM etc.)
- Relevant years of experience
- Excellent track record during previous work experience
- Knowledge of the associated risks and also audits
Skills that will help you fill the position:
- Ability to complete or advise on the completion of extensive routine/non-routine tasks and prioritise accordingly
- Moreover, Ability to handle escalations
- Experience with technical systems and as well as procedural training
- Experience in time management of workflows
Education and Experience
- 2-5 years of related experience
- University degree in any discipline
- Experience with back-office systems and designing new procedures and also sharing best practises to improve advisor and customer experience
Purpose, values and mindset
We use financial resources responsibly to support people and businesses. In doing so, we act with empathy and integrity and are committed to innovation and sustainability – for the greater good and for the long term.
Our values underpin everything we do: respect, integrity, service, excellence and as well as responsibility.
About Barclays:
Barclays is a UK universal bank. We are diversified by business line, by different customers and customer groups, and by geography.
Our businesses include retail banking and payments around the world, as well as a world-class global corporate and investment bank, supported by our service company, which provides technology, operations and functional services across the Group.
Work flexibly :
We are committed to providing you with a supportive and inclusive culture and working environment. In this environment, opportunities to balance your personal needs with the professional demands of our business are recognised and supported.
Giving all of our employees around the world the opportunity to work flexibly allows each of us to work in a way that fits our lives, and allows us to better meet the needs of our customers and clients.
If you would like some flexibility, please discuss this with the recruiter and your request will be considered based on business needs.
BUK & BX – All Locations
We are currently in the early stages of introducing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of their role.
We are flexible in how this works, and it may still change and evolve. Depending on the team, this typically means that colleagues spend at least 20% to 60% of their time in the office, which can be for a week, a month, or a quarter.
However, some colleagues may choose to spend more time in the office than their role requires.
We also have a flexible working procedure where all colleagues worldwide can request working hours that suit their personal circumstances, depending on business needs.
Moreover—
Please discuss the details of the working arrangements for the position in question with the HR manager.
At Barclays, every day is about being more – as a professional and as a person. be More @ Barclays’ is our core promise to all current and future employees.
