Job Description
Amazon Customer Service Partners are an important part of our mission to provide timely, accurate, and professional customer service to all Amazon customers. This important position requires action-oriented, flexible problem solving that will assist customers in expediting orders and resolving post-sales issues.
Associates interact with clients mainly through mail, chat and phone, can be hired for any skill set as needed, and can use a variety of software tools to navigate client accounts, search and review policies, and find fun and quick solutions. environment
Knowledge and skills are required
Communication Skills:
- • Good communication skills (written and oral)
- • Excellent documentation skills
- • superior communication skills – the ability to clearly understand and articulate problems presented by customers
- • Aggregate ability – track customer problems without focusing on solving them
- • very good composition skills – the ability to write grammatically correct, concise and accurate written responses.
Computer knowledge/skills:
- • Excellent writing skills
- • Demonstrate understanding of the Internet, the Amazon.com website, and competitor websites
- • Demonstrated ability to successfully navigate web pages
- • Exhibit proficient knowledge of email applications
- • Display the ability to learn in various media
- • The ability to successfully adapt to changes in the business environment
Customer Focus:
- • Excellent customer service skills with a focus on fast-paced customer issues
- • Demonstrates interpersonal skills and diverse client languages
- • Exhibit conflict resolution, negotiation and escalation skills
- • Demonstrate ownership when needed to resolve difficult customer issues
- • Exemplify to identify customer needs and provide appropriate solutions
- • Maintain consistent and reliable attendance by including daily routines as scheduled
- • Flexible with work schedule; expected to work on weekends, holidays and events
- • Ability to work overtime – 60 hours per week, often during the fall week around the Christmas holiday season.
Problem Solving Skills:
- • Effective problem solving skills such as decision making, time management and direct prioritization of assigned tasks.
- • Talent to approach problems logically and rationally
- • Action-oriented and self-disciplined
- • organized and complete
- • skill to quickly and effectively prioritize work time across departments to meet business demands
- • Ability to maintain composure in high profile situations
BASIC QUALIFICATIONS
Qualifications Required
Minimum qualification is 10 + 2. Any Graduate / PG can apply.
About Amazon.com
Amazon.com is where builders can build. We hire the best minds in the world and provide an environment where they can create and innovate to improve the experience for our customers.
We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, the Netherlands, Spain, Great Britain and the United States and maintain dozens of fulfillment centers around the world covering 26 million square feet.
Technological innovation is driving Amazon’s growth, offering customers more choices, easy shopping and lower prices. Amazon Web Services gives developers and small businesses access to the advanced cloud infrastructure that powers Amazon.com, including S3, EC2, AMI, Cloud Front, and Simple DB.
We want you to help us share and shape our mission to be the world’s largest customer hub. Amazon’s transformation from a website to an e-commerce partner to a growth platform is driven by the spirit of innovation that is part of its DNA.
We do this every day by inventing brilliant and simple solutions to complex technical and business problems. We’re making history, and the good news is, we’re just getting started.
About Amazon India
The Amazon team in India works on complex solutions that support various Amazon businesses, including Amazon’s global website, as well as services such as Payments, Transportation and Digital Products, and the Kindle family of tablets and e-readers. and shops.
We are proud to have the best talent and strong leaders working to make Amazon the largest customer center on Earth.
Amazon’entered the Indian market with the launch of Junglee.com, enabling retailers in India to promote their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we opened www.amazon.in for buyers in India.
At www.amazon.in, we strive to give customers more of what they want – low prices, wide selection, fast and reliable delivery, and a safe and convenient online shopping experience. 2 years after launching our Indian operations, we offer over 22 million products in over 100 stores!
Our philosophy of working backwards from our customers drives our growth and success.
We will strive to be a reliable and meaningful sales and logistics channel for retailers of all sizes in India and a fast, secure and convenient online shopping destination for consumers. For us, it is always ‘Day 1’ and we intend to invest aggressively for the long term and continue to focus on improving our presence in India for customer experience.
AmazonIndia offers an opportunity to dive in, work with smart people on challenging issues and contribute to the lives of millions. Join us for success – Work hard, have fun and make history.
About the customer service team
Amazon’scontact center has one goal in mind: to provide our customers with the best support experience possible. To do this, our CS Operations team is empowered and expected to think like an owner. We solve problems the first time so customers can work harder every time.
Based on Amazon’s global mission to be “the largest customer hub on Earth”, the Customer Service team was launched in August 2005 and has grown in size and scope since then. We provide 24/7 customer support in North America, UK, India, Australia and Canada.
Team members are empowered to think like owners and resolve customer issues over the phone, email or live chat. We work in a fast-paced, dynamic environment and touch millions of customers worldwide.
Our constant focus on process improvement has helped us continue to develop and expand our focus in new business areas. They are deaf
Minimum qualification is 10 + 2. Any Graduate / PG can apply.
