Amazon || Customer Service Associate ||2023
Job Description:
Amazon customer service professionals are an important part of our mission to provide timely, accurate, and professional service to all Amazon customers.
This critical position requires flexible, action-oriented problem solving that helps customers expedite orders and resolve post-sales issues.
Employees communicate primarily with customers via mail, chat and phone, use a variety of software tools to navigate customer accounts, research and modify policies, and share effective solutions in a fun and dynamic environment.
Knowledge and Skills Required
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and as well as accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and as well as Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and as well as competitor websites
- An ability to successfully navigate websites
- A proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Lastly,Ability to successfully adapt to changes in the work environment
Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Consequently,To empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- To determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- In addition to, Flexible with the working schedule; may be expected to work weekends, holidays and events
- Lastly, Work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and also rationally
- Action oriented and as well as self-disciplined
- Organized and moreover detail-oriented
- Quickly and as well as effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and also analytical problem solvers with a passion for excellent customer service.
