The Opportunity
This is a technical role at Adobe that requires consulting and assisting clients with the implementation of the Adobe Campaign solution, as well as any technical consulting afterwards.
- The consultant will be required to work closely with the client, understand their technical and business requirements and implement the Adobe Campaign solution in a way that maximizes the client’s benefit from the solution. The primary goal of the consultant is to drive the successful deployment of the solution and ensure a high level of customer satisfaction.
- You will contribute to customer success by delivering innovative solutions for Adobe’s Digital Marketing Suite.
- will develop coding best practices and solutions that integrate with the customer’s current online infrastructure, including mobile applications and third party advertising efforts.
- Your responsibilities will include leveraging and developing best practices for integrating Digital Marketing Products with existing websites, supporting and training other marketers as needed, mentoring new Development Consultants, maintaining documentation of solutions and integrations, providing ongoing education on new technologies and platforms that benefit the Digital Marketing Suite and deployments, and delivering best-in-class solutions to clients.
What you will do
You will provide implementation consulting, customer support, and post-implementation support to Adobe Campaign customers in their deployment and use of the Adobe Campaign solution. This specifically includes (but is not limited to):
- Working with customers to determine requirements
- Configuring and designing Adobe Campaign to meet the customer’s business requirements by understanding the database architecture and setting up ETL and data flows
- Configure Adobe Campaign solution to meet client requirements, including setting up campaigns and creating web pages using scripts
- Develop custom solutions, as required, and document them
- Proactively diagnose, troubleshoot, and resolve problems
- Creation of implementation plans for new and existing clients
- Knowledge transfer/training of customers on the implemented solution
- Product installations, upgrades and configuration activities
- Reporting on project execution to project management and independently managing smaller projects that do not have dedicated project managers
- You will build a good working relationship with the onshore consulting team and learn and adopt best practices from these teams worldwide
- You will work closely with the quality assurance team to ensure professional delivery of the technical implementation
- Learn multiple Adobe Digital Marketing solutions and deliver cross-product enablement and integration solutions to strategic clients
- Collaborate with digital marketing consultants to provide recommendations for technical implementations of the Digital Marketing Suite
- Support other team members through mentoring and training
- Work closely with the Quality Assurance team to ensure professional delivery of business consulting services to clients.
What you need to succeed
- Expertise & experience in SQL
- Programming experience (JavaScript / Java / VB / C# / PHP)
- Knowledge of web technologies such as HTML and CSS would be a plus
- Good communication skills to ensure effective customer interactions, communication and documentation
- Self-starter – organized and highly motivated
- Quick thinking, ability to learn new technologies/languages
- Knowledge of HTML DOM manipulation and page load events is a plus
- Project management skills are a plus
- Ability to develop creative solutions to problems
- to multitask in a dynamic environment
- Ability to work independently with minimal supervision
- Experience leading team members is a plus
At Adobe, you can expect an exceptional work environment that is ranked in the best companies worldwide. If you want to make a difference, Adobe is the place for you. Read what our employees have to say about their career experiences on the Adobe Life blog and learn about the benefits we offer.
Our company
Adobe is on a mission to change the world through digital experiences. We give everyone – from aspiring artists to global brands – everything they need to build and deliver exceptional digital experiences! Our passion is empowering people to create beautiful and powerful images, videos, and apps, and transforming the way businesses interact with their customers across every screen.
We are committed to hiring the very best people and creating an exceptional work environment where everyone is respected and has equal opportunities. We know that new ideas can come from anywhere in the company, and we know that the next big idea could be yours!
