Job description
Accenture Duties and Responsibilities :
Organize, categorize and publish content and information using specific tools and channels Review, classify and/or remove content according to customer policies using specific tools and channels Understand and update changing customer policies and guidelines Investigate, resolve and route complex,
Resolve and escalate complex content issues to the broader trust and security team within agreed upon turnaround times and quality standards Serve as an advocate for the user community Participate in conversations about socially sensitive issues with the goal of ensuring the safety of our communities Participate in process improvement initiatives that improve the quality and efficiency of work Participate in ongoing training programs and workgroup discussions to best develop in your role.
What would you do?
Accenture is a trusted, innovative, comprehensive and experienced partner to leading platform companies. Trust and Safety within Accenture Operations helps keep the Internet safe and helps platform companies accelerate, scale and improve their business.
Content Moderators are a key line of defense, helping to improve the quality and safety of online content while gaining hands-on professional experience. They will add ongoing value to our clients while making a greater impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, video and text content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system. Content moderation is meaningful work that can sometimes be challenging.
As part of this role, individuals may come into direct or inadvertent contact with potentially offensive and sensitive content and must have a high level of resilience and coping skills. We care about the health and well-being of our employees and provide them with the support and resources they need to perform their jobs.
Active participation in Accenture’s wellbeing program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective wellbeing. Due to the nature of the job, users may be frequently exposed to flashing lights or contrasting light and dark patterns.
What are we looking for?
Excellent coping, emotional resilience and stress management skills Excellent comprehension, communication and (insert language) skills Ability to perform tasks objectively and without inherent bias or personal beliefs in the best interest of client policy Strong attention to detail Comfortable synthesizing and analyzing information from multiple sources
Strong critical thinking and decision making skills Strong familiarity with and passion for the Internet, Internet platforms and the and Internet culture High affinity and cultural awareness of political and social situations related to the particular market and region to be supported Ability to work well in a team and individually
Ability to work varying work rhythms/shifts and odd hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency and effectiveness Previous experience in business process outsourcing, customer service or content moderation is an asset
Company Profile
Accenture is a global services company with leading capabilities in digital, cloud and security. We combine unmatched experience and specialized capabilities across more than 40 industries to deliver strategy and consulting, interactive, technology and operational services
supported by the world’s largest network of Advanced Technology and Intelligent Operations Centers.
Every day, our 674,000 employees deliver on the promise of technology and human ingenuity, serving customers in more than 120 countries. We harness the power of change to create value and shared success for our customers, employees, shareholders, partners and communities.
Accenture plc is a Dublin-based Irish-American professional services firm specializing in information technology and consulting services.
Accenture is a global professional services firm with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized capabilities across more than 40 industries, we provide strategy and consulting, interactive, technology and operational services,
all supported by the world’s largest network of Advanced Technology and Intelligent Operations Centers.
Our 674,000 employees deliver on the promise of technology and human ingenuity every day, serving customers in more than 120 countries. We rely on the power of change to create value and shared success for our customers, employees, shareholders, partners and communities.
Our mission:
Accenture solves clients’ toughest challenges by delivering unmatched strategy, consulting, digital, technology and operations services. We work with more than three-quarters of the Fortune Global 500 companies, driving innovation to improve the way the world works and lives.
With expertise across more than 40 industries and all business functions, we deliver transformative results for a demanding new digital world.
Our vision: Our core values shape the culture and define the character of our company. We live the core values through individual behaviors. They serve as the foundation for our actions and decisions.
