Accenture || Fresher Graduates || 2023
Job Description:
You will be assigned to our customer support vertical, helping us manage and resolve customer inquiries, handle escalations and complaints from dissatisfied customers, and provide the best solutions.
Moreover, You will also be responsible for closing the bugs and complaints within SLA’s.
You will work as part of the IT helpdesk team and assist with application related technical issues.
You will respond to incidents/issues reported by customers, primarily through voice interaction and through email, web tickets, and remote support.
This role is aligned with our customer service technology support team providing technical support on the use of specific systems, software and infrastructure and troubleshooting technical issues.
Requirements:
- Ability to manage multiple stakeholders
- Ability to work well as part of a team
- Collaboration and interpersonal skills
- Risk Management
- Written and verbal communication
Duties and Responsibilities:
- In this role, you will be responsible for resolving routine issues, relying largely on precedent and general guidelines
- Also, You will be expected to interact within your own team and with your direct supervisor
- You will receive detailed to moderate direction on daily work tasks and detailed direction on new tasks
- The decisions you make will have an impact on your own work
- Moreover, You will make an individual contribution as part of a team, with a pre-determined, focused scope of work
- Please note that this role may require you to work rotating shifts.
About Accenture: Fresher Graduates
Accenture is a global professional services firm with leading capabilities in digital, cloud and as well as security.
We combine unmatched experience and specialized capabilities across more than 40 industries to deliver strategy and consulting, technology and operations services, and Accenture Song – all built on the world’s largest network of Advanced Technology and Intelligent Operations Centers.
Our 699,000 employees deliver on the promise of technology and as well as human ingenuity every day, working for clients in more than 120 countries.
We harness the power of change to create value and shared success for our customers, shareholders, partners and as well as communities.
Combining unmatched expertise and specialized capabilities in more than 40 industries, we offer Strategy & Consulting, Technology & Operations Services and Accenture Song –
all supported by the world’s largest network of advanced technology and intellectual operations centers. Visit us at www.accenture.com
OUR COMMITMENT TO YOU:
You will benefit from a global community network and collaborative culture that will help you develop technical and functional skills and capabilities. Because we serve more than 40 industries worldwide, you’ll have the opportunity to develop industry-specific skills.
- Our breadth of capabilities and client relationships, and unique approach to innovation, work and evaluation – will enable you to enhance your existing skills while helping to create the latest technology trends.
- Lastly, You have access to advanced technology.
CALL:
If you want to help the world’s leading companies and governments, now is the time to join the world’s largest and most diverse technology, business and consulting group. Be part of a dynamic team of collaborative professionals and help improve the way the world works and lives.
