About Accenture
Accenture is combining unmatched experience and specialized expertise in more than 40 industries, we offer Strategy & Consulting, Technology & Operations Services with Accenture Song, working with the world’s largest advanced technology and intellectual operations center.
Our 699,000 people deliver on the promise of technology and human innovation every day, serving customers in more than 120 countries. We embrace the power of change to create shared value and success for customers, people, shareholders, partners and communities.
What will you do?
Trust and security in Accenture Operations help keep the Internet safe and help platform companies accelerate, scale and grow their business. Content moderators play a critical role. Collect business experience line of defense by helping to improve the quality and safety of online content. You will always respect our customers while making a greater impact on our community.
You will be responsible for analyzing and reviewing user profiles, voice, video and text-based content. and/or users, research , improve, and/or solve problems reported by or flagged by the system. Given this role, individuals may be directly or intentionally exposed to challenging and emotional content and will need strong resilience and coping skills.
We care about the health and well-being of people and want provide the necessary support and resources to carry out their role responsibilities. Active participation in Accenture’s well-being program, designed specifically for the Trust and Security community, provides valuable skills to promote personal and collective well-being.
Due to the nature of their role, users may be frequently exposed to bright lights or contrasting light and dark patterns.
What are we looking for?
- Voice control, emotional resilience and stress management skills
- Good understanding, communication and skills (linguistics)
- Ability to perform tasks objectively without bias or personal belief for client policies
- Strong attention to detail
- Synthesis and analysis of information from various streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the Internet, Internet platforms, and Internet culture
- High affinity and cultural awareness of political and social situations relevant to the relevant market; supported areas
- Work in teams with individual capabilities
- Ability to work different work cycles / shifts and non-standard working hours
- Flexible to meet rapidly changing business needs
- Quality, efficiency, and effectiveness
- Prior work processes outsourcing, customer service or content moderation”
Roles and Responsibilities
- Manage, categorize and disseminate content and information using specific tools and channels
- Review, classify and/or remove highly sensitive content
- Understand and update changing client policies and guidelines
- Investigate, resolve and resolve complex content issues Share more Trust and Safety team in turnarounds agreed-upon with quality standards
- Serve as an advocate for the user community
- Discuss socially sensitive topics to keep our community safe
- Participate in continuous learning programs and work for optimal development in the role of participating in group discussions”
